![]() ![]() While I was having that conversation, and the new firmware was being pushed to my Ring Video Doorbell Pro, I had to leave my house. I brought the TELUS incompatibility with Video over LTE up with the tech support and asked if it was a possible reason for me not being able to connect to the Live View when off WiFi (that was my thought process at the time) he didn't know what to say and diverged again to "It's a TELUS' problem" and if youre video worked on other Carriers then you should bring up the problem with TELUS and RING.COM can't assist you with your current problem. Long story short, when I moved to TELUS I lost video and video calling capabilities over LTE. When I switched to TELUS about 8 months ago, I could no longer use VoLTE because the Telus infrastructure had intentionally disabled the feature as it was "un-tested" and they had to do studies (some bullshit answer honestly - how could smaller phone companies have more desirable features for their hand held devices and activate something as simple as Video Calling / VoLTE over their networks when a large giant company like TELUS didn't offer it when they have statistically more subscribers.? anyway this is a very sore point I have with TELUS and I'm still upset about it but I digress). So the tech pushed the new firmware to my Ring Door bell.Ī bit of background information, I used to be with ROGERS and used what was called Video Calling or, VoLTE (Video/Voice over LTE) on my Android device which is the equivalent to the iphone's FaceTime. I got a little frustrated and started to express how displeased I was with them immediately saying it was someone else's problem and started to discuss other issues like how to upgrade the firmware, because it didn't seem to be working as per their instructions online. ![]() A little frustrating honestly because they were quick to blame TELUS as my cell carrier and said I had to contact them about it. I called tech support (/sigh) They were less than helpful. I noticed that my phone was connected to LTE when the above problem persisted I could click on the event and have the video stream the event (but it was in the past and not LIVE)Įssentially, I could click on events and review them after the fact, but I could never connect LIVE I could click on Live View, get the error message, then go into the history and see that a Live View event had been triggered. ![]() When my phone was NOT connected to my home WiFi, I could not "Live View" and would get a black screen with an error message saying "Your phone is having trouble connecting to your Ring Video Doorbell" When my phone was connected to my home WiFi, everything worked. Phone carrier: TELUS network up in Canada (one of the main providers up here) My mobile device: Samsung Galaxy S7 Edge Ring product: Ring Video Doorbell Pro (hardwired doorbell) If device is not support UVC, CameraFi doesn’t recognize it.So I'd like to try to save a lot of people the headache I went through over the last 48 hours trying to troubleshoot my Samsung Galaxy S7 Edge not working with my Ring Video Doorbell Pro. ![]() – The CameraFi support USB video class device only.ĬameraFi support The USB video device class (also USB video class or UVC) is a USB device class that describes devices capable of streaming video like webcams, digital camcorders, transcoders, analog video converters and still-image cameras. You can check compatible smartphones with CameraFi. – The USB OTG software in the smartphone is faulty.ĭue to USB OTG software issues of some smart phones may be a problem with a device recognition and data transfer. If you have a device that is not working properly, it can be difficult to tell whether the problem is with the device itself or CameraFi. If you believe your device is faulty, contact the manufacturer to review problems with CameraFi team. Occasionally a manufacturer might have a faulty USB software in its devices. – The USB software in the device is faulty. To check this problem, you could plug a self-powered USB hub with its own power supply. The device you are trying to use might require all the available power or bandwidth that your smartphone can provide. USB hubs do not always supply enough power for some devices. Try plugging the device with different USB cable. If you connect a USB device with a defective cable, the device will not work. If your USB does not work after you plug it in, it’s probably because of one of the following causes: Here are solutions to some common problems with USB devicesĬameraFi doesn’t recognize the USB device. ![]()
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